Privacy Policy — Your Data at 77judi

This Privacy Policy ("Policy") explains how 77judi ("77judi", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the 77judi platform at 77judi.one. This Policy applies to all 77judi services including the online casino, sportsbook, live casino, slots, promotions, and customer support functions. By registering a 77judi Account or using the Platform, you acknowledge that you have read and understood this Policy.

1. Who We Are

1.1 77judi is an internationally licensed online gaming and sports betting platform serving Malaysian players and other eligible markets. For the purposes of data protection, 77judi is the data controller in respect of personal data processed in connection with the operation of the Platform.

1.2 Our primary point of contact for all data-related enquiries is our support team, reachable 24/7 via live chat at 77judi.one or by email at the address provided in the footer of this website.

2. Personal Data We Collect

Depending on how you interact with the 77judi Platform, we may collect the following categories of personal data:

Identity and Contact Data

• Full legal name as per government-issued identification;
• Date of birth and age verification documents;
• Residential address (including city, state, and postcode);
• Email address;
• Malaysian mobile phone number.

Financial Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method identifiers;
• Payment method details (e.g., Touch 'n Go eWallet account identifiers, DuitNow reference numbers, bank account last digits) — we do not store full card or bank account numbers;
• Account balance history and transaction logs.

Gaming and Betting Activity Data

• Game sessions, bet history, wagering amounts, win/loss records, and bonus usage;
• Sports betting history including markets selected and odds accepted;
• Responsible gaming tool settings, including deposit limits and self-exclusion periods.

Technical and Device Data

• IP address and geolocation data at the time of login and gameplay;
• Device type, operating system, browser type, and version;
• Session duration, pages visited, and Platform interaction data;
• Cookie identifiers and similar tracking technologies (see Section 7).

Communication Data

• Records of customer support interactions, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records.

KYC and Compliance Data

• Copies of government-issued identification documents (MyKad, passport, driving licence);
• Proof of address documents;
• Source of funds declarations and supporting documentation where required.

3. How We Collect Your Data

3.1 Directly from you — at registration, during KYC verification, when you make deposits or request withdrawals, when you contact customer support, and when you respond to surveys or promotions.

3.2 Automatically — through cookies, web beacons, and server log files when you access and interact with the Platform. See Section 7 for details on our cookies practices.

3.3 From third parties — including identity verification service providers, payment processors such as our Touch 'n Go eWallet and DuitNow integration partners, fraud detection services, and our gaming licence authority where applicable for regulatory due diligence purposes.

4. How We Use Your Personal Data

77judi uses your personal data for the following purposes:

• Account management — creating, maintaining, and administering your 77judi Account, including processing your 77judi login credentials;
• Service delivery — providing access to casino games, live dealer tables, sportsbook markets, and all other Platform features;
• Payment processing — processing deposits and withdrawals in MYR via your chosen Malaysian payment methods;
• Identity verification and KYC — verifying your identity, age, and eligibility to use the Platform in accordance with our licensing obligations;
• Fraud prevention and security — detecting, investigating, and preventing fraudulent, money laundering, and other illegal activity;
• Responsible gaming — monitoring account activity for indicators of problem gambling and administering deposit limits, loss limits, and self-exclusion tools;
• Customer support — responding to enquiries, resolving disputes, and improving support quality;
• Legal and regulatory compliance — fulfilling obligations under our gaming licence, applicable anti-money-laundering laws, and data protection requirements;
• Marketing communications — sending you promotional offers, bonuses, and platform updates, subject to your communication preferences and applicable opt-out rights;
• Platform improvement — analysing usage patterns to enhance Platform performance, game selection, and user experience.

5. Legal Basis for Processing

5.1 We process your personal data on the following legal bases:

• Contractual necessity — processing required to perform our obligations under the player account agreement, including account management, payment processing, and game provision;
• Legal obligation — processing required to comply with our gaming licence conditions, anti-money-laundering obligations, and applicable data protection laws;
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your privacy rights;
• Consent — processing for marketing communications, where we rely on your affirmative opt-in consent, which you may withdraw at any time.

6. Sharing Your Personal Data

6.1 77judi does not sell, rent, or otherwise commercialise your personal data to unaffiliated third parties.

6.2 We may share your data with the following categories of recipients where necessary:

• Payment processors — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, Maybank, CIMB, Public Bank, and cryptocurrency processing partners, for the purpose of processing your transactions;
• Identity verification and KYC providers — third-party services used to verify the authenticity of identity documents and conduct age and address verification;
• Fraud prevention and AML services — providers that assist in detecting fraudulent account activity and monitoring for money laundering indicators;
• Game content providers — licenced game studios whose software powers games on the Platform may receive session-related technical data for game integrity and support purposes;
• Gaming regulatory authorities — our licensing authority and any competent regulatory body to whom we are legally obliged to report;
• Legal and professional advisers — lawyers, auditors, and accountants where disclosure is necessary for the conduct of their professional services;
• Law enforcement and courts — where disclosure is required by law, court order, or at the request of competent authorities.

6.3 All third-party service providers are subject to contractual obligations requiring them to process your data only for specified purposes and to maintain appropriate security standards.

7. Cookies and Tracking Technologies

7.1 The 77judi Platform uses cookies and similar tracking technologies to deliver and improve our services. Cookies are small data files stored on your device when you visit the Platform.

7.2 We use the following categories of cookies:

• Essential cookies — required for the Platform to function, including authentication, session management, and security features. These cannot be disabled without breaking core Platform functionality;
• Analytics cookies — used to understand how Players interact with the Platform, including pages visited, features used, and session durations, allowing us to identify performance issues and improve user experience;
• Preference cookies — used to remember your settings and preferences, such as language preferences and responsible gaming settings;
• Marketing cookies — used to deliver personalised promotional content and measure the effectiveness of marketing campaigns, subject to your consent.

7.3 You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 77judi Platform. Essential cookies cannot be disabled.

8. Data Security

8.1 77judi implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Role-based access controls restricting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Anomaly detection and session monitoring to identify and respond to suspicious activity;
• Secure, geographically redundant data storage infrastructure.

8.2 In the event of a personal data breach that poses a risk to your rights, 77judi will notify affected individuals and, where required, relevant regulatory authorities within the timeframes prescribed by applicable law.

9. Data Retention

9.1 We retain your personal data for as long as your 77judi Account is active and for a defined period thereafter, as required by our gaming licence, anti-money-laundering obligations, and applicable legal requirements. As a general guide:

• Account and identity data — retained for a minimum of 5 years following account closure;
• Transaction and gaming activity records — retained for a minimum of 5 years from the date of the transaction or activity;
• KYC documents — retained for 5 years from account closure or as required by regulatory directive;
• Customer support records — retained for 3 years from the date of the interaction;
• Marketing consent records — retained until consent is withdrawn, plus a reasonable period thereafter for evidential purposes.

9.2 At the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised.

10. Your Data Rights

10.1 Subject to applicable law and the limitations of our regulatory obligations, you have the following rights in respect of your personal data held by 77judi:

• Right of access — you may request a copy of the personal data we hold about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data where we no longer have a lawful basis to retain it, subject to overriding legal or regulatory obligations;
• Right to restriction — you may request that we limit the processing of your personal data in certain circumstances;
• Right to data portability — where processing is based on consent or contractual necessity and carried out by automated means, you may request a machine-readable copy of your data;
• Right to object — you may object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent — where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

10.2 To exercise any of these rights, contact our support team via live chat or email. We will acknowledge your request within 5 business days and respond substantively within 30 days. Identity verification may be required before we process your request.

11. Minors

11.1 The 77judi Platform is strictly intended for persons aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to close the associated Account, return any funds to the extent possible, and securely delete the personal data.

11.2 Age verification is conducted at registration and periodically during Account operation. Parents or guardians who believe that a person under 21 in their household has registered an account with 77judi should contact our support team immediately.

12. International Data Transfers

12.1 As an internationally licensed platform, 77judi's operations and data infrastructure may involve the transfer of personal data across international borders. Where such transfers occur, we ensure that appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms, to protect your data to a standard consistent with applicable data protection requirements.

12.2 Transfers to payment processors and game providers located outside Malaysia are carried out under contractual data protection obligations with those providers.

13. Changes to This Policy

13.1 77judi reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform services. Material changes will be communicated to Players via email or a prominent notice on the Platform prior to the change taking effect.

13.2 The current version of this Policy is always accessible at 77judi.one/privacy-policy. We encourage you to review this page periodically. Continued use of the Platform following a policy update constitutes acknowledgement of the revised Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 77judi, please contact our Data Protection team via:

• Live Chat — available 24/7 on the Platform;
• Email — [email protected] (plain text — not a clickable link).

We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days.